We recently bought a new home and I wanted to have all doors rekeyed. I called Jim to set up the appointment and he arrived as scheduled. There are 4 doors each having three locks. He rekeyed all of them. He pointed out that one door did not have a stop and would bang a window if opened quickly. He installed a floor door stop to prevent any damage. He communicated what he was doing and gave suggestions that made sense. He did a great job!